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123 Main Street
Dhaka, Bangladesh 1200

Monday - Friday: 9:00 AM - 6:00 PM
Saturday - Sunday: 10:00 AM - 5:00 PM
Support: Available 24/7

Knowledge base

Find answers to common questions about our web hosting services. If you need more help, our 24/7 support team is here.

What is the response time for support inquiries?

We aim to respond to all inquiries within 2 hours during business hours, and within 24 hours for after-hours requests. Our 24/7 emergency support is available for critical issues.
How can I track my support ticket?

You can track your ticket status using the ticket ID sent to your email. You can also log into our client portal to view all your support requests in real-time.
Do you provide billing support?

Yes! Our billing team handles invoice inquiries, payment issues, and subscription management. Contact our billing department for any financial questions.
Can I upgrade or downgrade my plan?

Absolutely. You can upgrade or downgrade your hosting plan at any time from your client portal, or contact our sales team for assistance.